SERVPRO of SW Waukesha County Returns Contents On Demand

11/13/2019 (Permalink)

Example Of The Indoor Storage Crates Used by SERVPRO of SW Waukesha County In an Indoors, Environmentally Controlled Warehouse

A recent storm lead to such sever water and tree damage that it caused the home foundation to shift which was then declared a total loss by the insurance adjuster.  This required that a full contents pack-out be completed in order to save all salvageable items and document all non-salvageable items.  In order to complete a pack-out, SERVPRO of SW Waukesha County technicians must examine each piece for damage and determine if it can be salvaged.  Each piece is then photographced and documented accordingly.  For salvaged items, the SERVPRO of SW Waukesha County technicians must wrap the item in bubble wrap and document in which box that item is being kept in.  This is important because if the owner of that item needs access to it before the contents are delivered back to the owner, SERVPRO must have a way to easily identify that item and know what box it is kept in.

Recently we had a customer who needed to pick up her satellite TV box and remote control.  This customer was being charged a monthly rental fee by the satellite TV provider even though she will not be able to use this equipment for over 6 months until her home is completely rebuilt.  This customer called and asked for the item.  The SERVPRO of SW Waukesha County office team reviewed the documents and found the items and was able to determine EXACTLY what box those  items were in.  Within a manner of minutes a SERVPRO of SW Waukesha County technician accessed the crate where the box was stored, found the appropriate box and had the item removed and is now waiting for it to be picked up.  The management team at SERVPRO of SW Waukesha County is very proud of it's pack-out procedure and is happy that we could locate this customer's items within minutes and make her happy.

For all your fire and water damage needs or questions about doing pack-outs, please call SERVPRO of SW Waukesha County at 262-542-0900.