What our Customers say...

Testimonials

The duct cleaning had very little disruption in the office.  You did great!

I worked with Todd for many years and if you want honest service and fair pricing you can not do any better than SERVPRO of SW Waukesha County. Todd is an outstanding person and gives back to the community he lives and works in.

 

 

 

Things happen, and when they do....call SERVPRO!!! Todd & Tina are awesome!

 

 

 

Todd provides a great customer experience because he is so detail oriented and has customers in his best interest. He goes above and beyond because he wants to educate his customers regarding restoration.

"They do excellent work and are very easy to work with."

The crew of SERVPRO has done a excellent job, with competent work and good communications.

Thanks again for the quick response and great work!

Our non-profit had sprinkler pipes that froze and burst during the extreme cold of February 2015.  It flooded 1/4 of our 15,000 SF building.  We were devastated by the damage and amount of cleanup that would be needed.  Todd at SERVPRO was the calm in our storm.  He and his whole team were professional and so reassuring.  Everything was explained, equipment, length of time required for the job, estimated cost, everything.  SERVPRO worked well communicating with our insurance too.  SERVPRO was done and out in less than a week and we were able to reopen all of our services to the communities we serve.  I can not express enough of the professionalism of this company.  If you have water damage call Todd, not every restoration service is as reputable.  Call SERVPRO as you'll be safe in their care, because they truly care.

"Thank you" for your kindness at the SERVPRO Golf Outing.  Brad Richert was a great host and the event was excellent!  I appreciate your kindness and generosity and wish you great success through 2020 and beyond.

I am happy with the biohazard remediation services that SERVPRO provided.  SERVPRO has been accommodating and responsive to our needs.

Nice work team!

HUGE thank you to SERVPRO of Southwest Waukesha County for helping us move our large office items into the new space! We are so grateful for chamber members like you!

Appreciate the fine work your team did.

Your staff was excellent!  I am super happy!  Thank you.  I am glad that I decided to go with SERVPRO.

Your team was super polite and efficient.  

I have personally worked with SERVPRO of Southwest Waukesha County several times and found their work to be excellent.  They have helped a number of my clients with mold remediation as well as water damage cleanup including restoration.  They are now also providing coronavirus cleaning services.

If something happens, give them a call.

I would like to take a moment to thank you for your generous donation of the disinfection of our patrol squads for the Waukesha County Sheriff's Department Patrol Unit.  Protecting those who serve our community is top priority and your donation makes that possible.  We are extremely grateful for the efforts put forth in accomplishing this for the safety of our department.

Sincerely

Eric Severson

Waukesha County Sheriff

Really pleased with the cleaning results from SERVPRO.  The work was done quickly and with a great plan!  Very happy about the service.

I can not say enough good things about Matt, Ben and Drake. They are unbelievably polite, very well spoken, and they are very knowledgeable.

Dear Brad & Todd

Thank you so much for the gift of sanitizing our front line apparatus on April 23rd.  We greatly appreciate you supporting our efforts to keep our crew as well as the citizens of Waukesha safe during this state of emergency.

It is times like this that support from our community really shines and does make a difference!

Truly grateful,

Kerry Harris

Fire Prevention Bureau

Waukesha Fire Department

Thank you again for your service contribution to the Waukesha County Sheriff’s Department. We greatly appreciate all that you have given to us to keep our community safe.  If you have any photos you would like to share with WSD via our Facebook page, please forward them.

(This is related to the cleaning and disinfecting services that SERVPRO of SW Waukesha County donated to our local First Responders Emergency Vehicles)

As a Sheriff for the Waukesha County Sheriff's Department, I want to thank you for your service to the community.  We appreciate  your willingness to clean and disinfect first responder vehicles.  This is great because it is giving our officers a "piece of mind" knowing that their vehicles are being disinfected.

I usually call to get 3 different estimates.  But speaking with Todd from SERVPRO and how helpful he was and knowledgeable, I felt that he was very trustworthy and decided to use SERVPRO right away!

SERVPRO has been very efficient and trustworthy!

Thanks Todd and SERVPRO!  As always, you are the best.

We recently had a water damage event and had Travis Vrba and his crew assigned to our home.  I want to let management know how professional and courteous Travis and his entire crew were throughout the time he was in our home.  Having a significant water damage incident puts emotions on edge, and Travis was helpful and understanding throughout the process.  He thoroughly explained what his team would be doing, gave an estimate of the length of the drying process, explained the materials/antifungal/antimicrobial agents being used, and reasons for the structural removal portions they would need to do.  Although this was not a process anyone wants to experience, Travis was understanding and professional throughout.  He asked numerous times if we had any questions and referred us to his cell number if we had questions or issues after he left.

Travis Vrba represented your company with exceptional professionalism and customer service. He exceeded our expectations of how this process would occur.  I hope that you recognize the excellence that Travis exhibits in his work and customer interactions.

As a repeat customer, the employees at SERVPRO SW Waukesha County were respectful and responsive.  All were very good.  We were treated the same way in our recent emergency water situation.  

The experience of the two SERVPRO professionals who looked at the home was great.  They looked in areas and pointed out things that we missed and never would have thought to clean and deodorize.  

Awesome!  Excellent service and response time!  Highly recommend!

Great team, consistently good service!!!!

We had SERVPRO come in and clean out vents in the house we just bought.  The SERVPRO staff was so easy to work with!

Excellent service, especially when we were in need of sudden mold remediation! Todd, Tina and the staff were so easy to work with.  They suspected it was our roof and the roofer came out and confirmed what they thought.  Thank you

All 10's on a 10-point scale.  You are getting the highest ratings possible.

Thank you for your quick response!

Thank you so much for the emailed daily updates.  They really put my mind at ease because I am out of state.  

We have nothing but good things about you guys working very hard and we are very happy with everything you've done so far.

Wow, quick turn around. Thanks for handling this Todd. 

Communication is their best attribute. I worked with SERVPRO through an insurance claim and felt the guidance they gave was great. With all the unknowns when a home gets wet, SERVPRO was there to help but also guide us. I would highly recommend this location.

The technicians are knowledgeable and professional, but also friendly.
From the first initial call to the office and until the issues were all taken care of, we were told what to expect, and that gave us a piece of mind that these are right people for the job.
Couldn't be happier with the way SERVPRO took care of things

During the storm our power went out and our sump pump failed and lots of water came in.  We called SERVPRO to help.  The have a friendly staff and they kept me informed.  I was surprised on how fast they arrived to my home.

During a storm earlier this summer, we contacted many restoration companies but no one was willing to help.  I called SERVPRO and they came out the same day.  The person who came was very knowledgeable and pointed out a concern of possible asbestos.  This item was tested and it came back positive.  SERVPRO was easy to work with and were able to schedule the removal quickly.  I had no idea what to expect as far as cost, but they came in under what I thought it might be. I would definitely recommend them to others.

About 3 years ago I had a frozen pipe in the property where my business is located.  I called Serve Pro and eventually met Todd.  He was very smart and helpful and his crew helped me and my staff.  I was impressed with how well he got along with my insurance adjuster.  I called Todd recently to ask questions about a situation at my home and he was still very helpful.  Thank you Todd and thank you Serve Pro.

I have a home that I rent and my tenant reported that the water heater was leaking.  This property was on the market at the time and my realtor recommended Todd from SERVPRO.  Todd sent a crew chief by the name of Matt and before he took of his jacket he said that he had tattoos but they were non-offensive.  He then asked if it would be ok if he removed his jacket.  I was very impressed with this young man being concerned about my impression of tattoos.

My garage fire was minor but I did not know where to start.  SERVPRO of Jefferson County was recommended so I called them.  I am glad that I did.  They were extremely helpful.  All of their workers were very friendly and helpful.  

SERVPRO is an excellent organization.  Early one morning I woke up to the sound of water gushing from my bathroom.  I immediately called my insurance company and then called SERVPRO.  Todd Szada assembled a crew and arrived at my house within an hour.  In fact, they arrived before the insurance adjuster.  Todd assessed the damage and came up with a game plan to effect the restoration.  He laid it out with me, step by step.  He coordinated all the subcontractors from the electrician, the drywaller and the painter.  I didn't have to worry about anything.  The process was completed on scheduled and to my satisfaction.  SERVPRO's service greatly exceeded my expectations.  I highly recommended SERVPRO and Todd.

SERVPRO Jefferson County was recommended to us by a family member who was extremely happy with their service.  I couldn't believe how fast and professional they reacted to our situation.  The person answering the phone calmed me down and assured us that they would take care of everything....and they did.  We couldn't have been happier.  

SERVPRO of Southwest Waukesha County, Poplar Drive, Waukesha, WI - Google Search



My grandma had a flooding problem and SERVPRO was so responsive and timely in handling the situation. They worked quickly and efficiently in fixing everything to make it just like it was before the flooding! All around the team was very kind and helpful and I would definitely call them again for any future problems!

SERVPRO of Southwest Waukesha County, Poplar Drive, Waukesha, WI - Google Search



Amazing from start to finish. They answered all my questions. Would recommend to everyone.

SERVPRO of Southwest Waukesha County, Poplar Drive, Waukesha, WI - Google Search



We had a flood in our basement due to a power loss and SERVPRO came out and set up several fans and dehumidifiers. Our basement dried up very quickly. They came and checked the moisture levels regularly until everything was properly dried. I would recommend SERVPRO to everyone.

SERVPRO of Southwest Waukesha County, Poplar Drive, Waukesha, WI - Google Search



Fantastic people and service. Love their service above self way of doing things!

SERVPRO of Southwest Waukesha County, Poplar Drive, Waukesha, WI - Google Search



We would highly recommend SERVPRO of SE Wisconsin for all your cleanup needs. The staff at SERVPRO are a pleasure to work with, especially Todd and Tina. They get the job done quickly and efficiently.

SERVPRO of Southwest Waukesha County, Poplar Drive, Waukesha, WI - Google Search



Thank God for these people. The city had a main sewer line plug up which caused a backup in my basement. I tried to get a company to come out but was told there were none in my area. I called SERVPRO and they came out at 8 pm after driving 2 hours to get here and stayed until about 3 am making sure that the mess was taken care of and to get all the dehumidifier machines going. I could not ask for a more professional team. They are taking care of everything, including dealing with the insurance adjuster. I could not be happier with their service!!!

SERVPRO of Southwest Waukesha County, Poplar Drive, Waukesha, WI - Google Search



I wouldn’t trust anyone else!

SERVPRO of Southwest Waukesha County, Poplar Drive, Waukesha, WI - Google Search



SERVPRO really REALLY came through when I needed them most. I am a property manager in the MKE area - had a disaster come through at one of the properties I manage (flooding, with all of the recent rain, plus unexpected mold remediation). SERVPRO of Waukesha prioritized my needs, followed through and made my job effortless and stress free. I cannot say enough good things. The customer service was outstanding, and they were a one-stop-shop. Thank you, SERVPRO of Waukesha! I look forward to doing business in the future with you!

SERVPRO of Southwest Waukesha County, Poplar Drive, Waukesha, WI - Google Search



SERVPRO is by far the easiest and cleanest mitigation company to use for Fire and Water restoration! Very Friendly and professional crew! They even have an Asbestos Division!!

SERVPRO of Southwest Waukesha County, Poplar Drive, Waukesha, WI - Google Search



They are on time, fast, friendly, and you can't find a better price for the quality of work they provide!!  Don't even think twice about choosing them because you won't be disappointed!

A huge thank you! You all went beyond the call here. Many thanks to you all!

Very Thorough, Considerate & Helpful!

SERVPRO was the best experience we had during Emergency Flood Damage/Repair among many contractors, Insurance agents, and others.

Guys were very professional. Rosa performed upholstery cleaning excellently.

Everyone did a great job.  The is company was very reassuring.

I was very impressed with the quick response when I called. There was a crew at my house literally 40 minutes after I hung up the phone.

They came in and got right to work and were gone within a couple hours. I appreciate the timely response and quick work to prevent any further damage.

Thanks for sending your guys from SERVPRO of Southwest Waukesha County out this morning to my house. They were great, quick and efficient and explained everything to me in detail. I appreciate that! Thanks again.

SERVPRO of Southwest Waukesha crew did excellent work, I am very happy with the job done! So happy we used SERVPRO - no issues.

I was impressed by the professionalism and the care given the crew was working in my kitchen. Explained everything thoroughly. I felt informed and in control. Thank you.

I want to thank you all for your help to get us out of this predicament! Todd was absolutely awesome, comforting, professional and did an amazing job for us!

I just want to take this opportunity to thank you all so much for helping us out of this 'stinky' and stressful situation! Justin was beyond professional, courteous, and so helpful and calming, I cannot praise him enough! He did such a great job, really listened to me, he understood I was really upset about my predicament and calmed my fears and made my house smell like spring!

I hope to never have to use you all again, but if I do, I have your number and I will be telling all my friends (and anyone else who wants to know),to go to SERVPRO for this kind of help!!

With much gratitude

SERVPRO of Southwest Waukesha County knew their jobs very well and were done in a hurry.

I wanted to take a minute to email you amidst the chaos surrounding me and thank you. The night on which my loss occurred SERVPRO was sent to my home to start the clean-up. I have extremely high expectations for any/all Suppliers, Subcontractors and those for whom I would use on a personal basis.

SERVPRO far exceeded my expectations and I have to tell you that in saying I was “blown away” may be an understatement! Matt (SERVPRO) whom was overseeing every step is truly an employee which I would value in any industry.

His skills, professionalism and knowledge of what I assume to be Company policy and/or contractual obligations of SERVPRO with State Farm are fairly evident to be adhered to in every task he performed.

(Example:  When entering my home he notified me immediately that he has tattoos on his arms and while at that moment he had on a sweatshirt asked that if it was ok for him to remove this again citing his tattoos.)

While this is something that I was ok with being in my industry and position I understood the theory behind this; as some customers could find tattoos offensive (regardless of art) and/or this more than likely being an internal SERVPRO Policy and/or a contractual obligation of some sort.)

The remaining staff was also very professional, efficient and thorough.   

I also wanted to make one more special mention of Connor. 

This young man also far exceeding any expectations I had and having a stellar work ethic and being highly professional.

He also had the knack to admit that he is the newest to the team and may not have the answers he would always refer to Matt/Todd and get back to me addressing any of my questions or concerns.

While I still have a far way to go I appreciate this stellar experience and company and I would highly refer them in the future.

 

SERVPRO of Southwest Waukesha County was very helpful during the whole process.  The production manager was always available and made us feel at ease.  I have complete trust in SERVPRO of Southwest Waukesha County.

This customer send a very thoughtful card to SERVPRO of Southwest Waukesha County.

Dear Todd, Matt, Rosa and Crew, Thank you for all your expert help. I felt so at ease knowing you were doing such a thorough, professional job.

SERVPRO of Southwest Waukesha County went above and beyond. They answered all our questions very professionally.

SERVPRO of Southwest Waukesha County made us feel great during a time of turmoil. Thanks a lot for making our house whole again.

Matt and his team from SERVPRO of Southwest Waukesha County were professional, on time, efficient and explained each action they were going to do and results. Highly satisfied with their work.

ALL SERVPRO team members were wonderful, kind and very understanding. This loss was heartbreaking and your professional direction and knowledge made it bearable. While I hope we never need this extent of your services again SERVPRO would be our 1st choice. Thank you so much to every single team member and team leader. Cynthia E.

I enjoy their friendliness and willingness to do it all - excellent job!

Amazing staff! It was a pleasure having SERVPRO of Southwest Waukesha County staff, Justin, Matt and Rosa at the house! I can’t IMAGINE having to work that hard all day/every day. I’d be in a corner somewhere.

SERVPRO of Southwest Waukesha County was exactly as good as we imaged they would be. We would use them again as well as recommend them to our friends with no hesitation at all. We are not glad we had the need to call SERVPRO but are most pleased we used them when the need arose. Thank you for being there just when we needed you.

We both want to thank you and all your hard workers at SERVPRO of Southwest Waukesha, especially Justin, Matt, and Gary. They did an excellent job, were polite to me, always answered my questions, and just were real professionals, while being kind and understanding of our feelings of loss and privacy. Quite unusual these days. You all did a wonderful job, and I tell people all the time about your company.

Both young men from SERVPRO of Southwest Waukesha County were professional and friendly! They certainly instilled some calmness during the chaos, which was most appreciated.

I was impressed the way the SERVPRO of Southwest Waukesha County team cleaned up after the job was complete.

SERVPRO of Southwest Waukesha County performed deodorization in a residential hall at Carroll University, here was the customers response "the resident of the suite said the odor is gone. Thank you very much!"

The SERVPRO of Southwest Waukesha County team was great! Highly recommend Todd and his team.

SERVPRO of Southwest Waukesha County thanks a lot, you guys have been great. I would happily give you referrals!

Justin from SERVPRO of Southwest Waukesha County, did an excellent job, we appreciate his assistance.

SERVPRO of Southwest Waukesha County crew made the process much better than I thought it would be. Thanks!

We were extremely please with the services provided by SERVPRO of Southwest Waukesha County, especially with the electronics restoration.

Thank you Todd. My customer shared SERVPRO of Southwest Waukesha County did an outstanding job! When I followed up with John he raved about the great job your guys did. Good job! You made us look good.

Hi Todd!

The staff you had come to our house was fabulous! They worked their butts off all day without complaint. The basement looks wonderful. 

 Thanks so much for all of your help. We really appreciate it!